Account Manager
At Passive Picks, our Account Managers serve as the linchpin between our valued clients and the innovative services we offer. Entrusted with the vital task of maintaining and growing established client relationships, you will delve into understanding their evolving needs, ensuring that they are deriving maximum value from our services. Through regular check-ins, feedback sessions, and solution brainstorming, you'll position yourself as a trusted advisor to our clients. Your role will also encompass anticipating potential challenges and addressing them proactively, ensuring that our client relationships remain strong, fruitful, and enduring. As an advocate for the client within Passive Picks, you'll work hand-in-hand with our internal teams to deliver on promises and exceed expectations.
Your role
- Build a sustainable key account strategy
- Answer our customer' questions
- Build strong customer relationships with customers
- Always strive to provide exceptional customer experience
- Manage customer expectation
- Always strive towards customer satisfaction
- Make sure all deliverables arrive in good order, on time, and fulfil customers’ requirements
- Keep track of key account metrics
- Communicate the progress to both internal and external stakeholders
- Take initiatives in identifying growth opportunities
- Collaborate with our team to achieve sustainable growth
Your team
You'll be a crucial part of our sales team, working closely with Sales Executives and Customer Support.
Requirements
Who are you?
- Good negotiation skills
- Bachelor's degree or equivalent experience in a related field
- Outstanding knowledge of MS Office
- Sense of ownership and pride in your performance and its impact on company’s success
- Critical thinker and problem-solving skills
- Team player
- Good time-management skills
- Great interpersonal and communication skills
- Enthusiastic and passionate
Benefits
- Competitive salary with attractive commission structure
- Continuous professional development
- Flourish in a culture of trust, ownership, and standard of excellence
- Getting-things-done environment with sharp and knowledgeable colleagues
- Minimal time spent in meetings
- Work (partly or fully) remote whenever you want
- Enjoy flexible working hours and holidays wishes (paid and extra unpaid leave)
- Company-wide outings & events
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